Hector Rivera

Kissimmee, Florida 34743

Email: mnique_28@yahoo.com

732-570-2832 (cell)

 

 

Objective:

Seeking a Telecommunications position in a firm that encourages professional growth, where I am able to make positive contributions to the company’s development and enhance productivity. I am seeking a technical position that will best utilize my network, interpersonal, analytical, and troubleshooting expertise. As well as my leadership abilities and technical skills to make an immediate contribution as a member of a professional and technical service support team

 

 

LCC Communications

 

RF Data Collection Drive Tester                                   10/2014-12/2014                                          

Performed competitive assessments of key 700MHz/850MHz/AWS/PCS competitors using LTE/VoLTE, HSPA+ UMTS and CDMA technologies.

 

Collected baseline data; post processing data to ensure NO failures are due to baseline equipment. Also generated map info plots and reports utilizing a standardized company reporting tool, (Street and Trips) to analyze baseline data, ensuring all test equipment is functional and calibrated on periodic basis, as well as making recommendations on future equipment configurations.

 

Proficient with Accuver data information system

 

Collected and analyzed 3G/4G data using XCAL/XCAL-MO data collection along with use of PCtel scanner.

 

Conducted E911 short and long term data sessions with 3G/4G and VOLTE phone testing.

 

Proficient with Navigation and mapping of assigned cluster routes throughout Tampa Florida.

 

Received fundamental knowledge of RF technology and RF test equipment

knowledge of Street Trips and Street Atlas to obtain accurate directions to cascades and cluster cell towers.

 

 

 

 

 

 

Network Wireless Provisioning Engineer (Ericsson)

                                                                                                                                        4/2012-10/2014

 

• Manage E2E T1 delivery and manage matrix team of resources from ND&E, Provisioning, RF Eng, Switch Ops, Site Development and Field Operations to manage T1 deployment in assigned regions.
• Coordinate and track the activity of Sprint and Ericsson personnel responsible in India and U.S.A for DS1/T1 ordering provisioning, installation, test and turn up.
• Maintain a strong working knowledge of the processes, systems and organizations responsible for T1 implementation in the network.
• DS1/T1 implementation intervals and SLA’s between organizations. Monitor SSTAT ticket queues for ticket’s that are Jeop’d to construction team and RF for follow-up/resolution.
• Identify delays in DS1/T1 implementation and work with impacted organizations to resolve roadblocks to resolution.
• Escalate issues that potentially delay T1 implementation. 
• Develop and maintain project plans with trackers for DS1/T1 order implementation.

oProvide regular status reports to Project Team members regarding DS1/T1 implementation status and issues.

oTested and turned up DS1/T1 circuits with field technicians to ensure prompt delivery of ordered circuits. Fluent using testing tools such as NetAnalyst, React.

            

 

Network Wireless Provisioning Engineer (at&t)                                                                                                 

3/2009-2/2012

 

·                           Responsible for ordering, testing, troubleshooting and tracking wireless technologies such as GSM (GPRS), UMTS in Granite, Granite works, NetAnalyst and Xing access ordering.

·                           Assisting Provisioning team with all new core 2G/3G provisioning. Performing ATM (some IP) provisioning on Multi-Service Nodes (Tellabs Ericcson, Lucent 5ESS and ALU) on 2G/3G network.

·                           Hardware: Tellabs 8600 and ALU, ESE/RSP 7670, MSNs. Proficiency on Nortel Passport 7K/15K/20K, Alcatel 7670 RSP/ESE MSN and Tellabs 8860 MSN. Testing with Optical Networks (OC3 to DWDM level of transmission), switch and IP Based Networks.

·                           Experience with Granite Works Inventory, CTS, Inventory Client and Trifecta.

·                           Working with various multiple vendors, Engineering techs, and LEC groups to ensure service delivery dates are accomplished on time.

·                           Troubleshooting and remote testing for all incoming new circuits T1’s, DS3’s and OC192’s (new turn-ups) through NetAnalyst with field techs on site.

·                           Implementation, troubleshooting, design, configuration, support and operation of Telco and Data networks as well as IP address structuring.

·                           Provisioning cross-connects using : Lucent , Ericcson, Tellabs 5500 Dacs- ALU (5ESS, 7750, 7705, 1675, 1671 & 1631) and Alcatel platforms alongside with  NetAnalyst , Xng Granite & Granite Inventory.

 

Verizon Technical Service Manager                                                        

11/2000 - 11/2008

 

1         Conducted ongoing performance management reviews, trend analysis, and chronic identifications to include supporting service improvement plans. Maintained network inventory and documentation. Provided technical guidance regarding preparation, review, and representation of service metrics and service improvement reports.

2         Provided ongoing post-implementation technical support access service delivery, service management and billing operations.

3         Demonstrated full technical knowledge of customer’s business and related communication needs by advising the internal company team and customer technical staff as appropriate on enhancements, modifications and/or options in voice and data communications.

4         Conducted risk analysis such as diversity and disaster recovery planning, network optimization analysis and redesign implementation, post-installation reviews, redesigns for diversity and latency issues.

5         Provided enhanced escalation point into the appropriate management functional areas to ensure timely resolution and proactive communication of service issues. Detailed knowledge of company’s network and all major voice and data network architectures.

6         Prepared reason for outage (RFO) documentation, tracked action items, and ensured continuous service improvement for client services.

7         Analyzed customer’s trouble ticket history, identified trends, implemented service improvement plans to drive down mean time to restore (MTTR) and chronic or repeat troubles.

8         Developed long-term strategy, based on knowledge of customer’s current network, equipment and business, of how the company’s services can competitively meet customer’s needs.

9         Accessible on a 24 by 7 basis.

10     Provided support in the Manhattan financial district to various companies such as : NYSE, NASDAQ, DEPOSITORY TRUST CLEARING HOUSE, GOLDMAN SACHS, SIAC-SECTOR, FINRA(NASD),NASDAQ, etc.

 

Experience operating and maintaining multi site networks such as: Granite Works, Tellabs Metro Watch, Ericsson, Alcatel, Lucent, Remedy, Citrix, Net Analyst, REACT, Centest, Alcatel-Lucent 5620 Network Manager, Citrix Presentation Server, Sun Micro systems, RBS Element Manager, Telnet, Microsoft Word 2007, Excel, Outlook, Lotus Notes, Access, Power Point, Electronic Portal, TIRKS.

 

Over 34 years combination of experience in telecommunications support, maintenance and accountability.  

 

 

Call Center Manager

                                                                                                                                                   1999 - 2000

 

1         Adept in identifying and resolving problems with handling multiple priorities and meeting aggressive deadlines.

2         Responsible for managing the West 50^th Street, NYC Call Receipt Center, which handles approximately 35,000 calls per month with a service level of 85 and an average speed of answer of 20 seconds.

3         Managed a team of eighteen associates who opened trouble reports, status trouble reports, and accepted escalations.

4         Recommended, develop and scheduled training and development courses for associates.

5         Develop and recommend operating policy and procedural improvements.

6         Monitored inbound and outbound call volume on a daily basis.

7         Interfaced with outside field operations, central office technicians, and management personal to resolve out of service issues.

8         Intercepted irate customers and resolved major issues.

9         Routinely monitored with the ACD database daily calls and levels of answering time frames.

 

 

Central Office Tester     1998– 1999

 

1         Tester of (DS1, DS3, ATM Frame Relay, OC3, OC12, OC192 ) circuits and recorded test results into documentation format.

2         Monitored and provisioned circuits to ensure correct connectivity throughout circuit paths using Tirks data base and REACTT database.

3         Tester in the (OCO) Operation Control Office provisioning center. Responsible for the test and turn up of DS1’s, DS0’s and provisioning of circuits to meet due dates and future dates.

4         Supported business office and management support teams throughout New York Telephone, Nynex. Bell Atlantic.

5         Test with MLT (mechanized loop testing) database which enabled to access telephone lines to see appropriate measurements of voltage (AC, DC) and monitoring of lines.

6         Monitored customers dial tone, and voice services.

 

 

 

Field Technician

 

1997-1998

 

1         Installed and repaired POTS (plain old telephone service) lines and ISDN for small businesses and residence.

2         Utilized a KS meter to test lines which were either installed or needed to be repaired. Required knowledge on low and high voltage readings to adequately put lines in service.

3         Cleared dispatched trouble tickets within 2 hour protocol.

4         Supported customers, vendors, central office frame technicians, network operations, and field managers to restore services.

 

 

Frame Technician             1996-1997

 

1         Supported field technicians to test and evaluate circuit reliability.

2         Tested cross connections with meter to assist field technicians to achieve accurate reading of circuit layout.

3         Pulled cables and cut cable wires to ensure reliability of working connections.

4         Worked on large circuit amount cut-over with project managers to ensure all lines and circuits were testing and wired correctly.